The health, safety and wellbeing of our residents, their loved ones and our staff is our top priority. We are committed to maintaining a safe and secure environment where government guidelines are followed but balanced with a sense of normalcy to help minimise the impact upon residents’ daily lives.

The COVID-19 pandemic has had a severe, and sometimes overwhelming effect, on everyone’s lives. We recognise the importance of keeping our residents safe and comfortable; we continue to prioritise their health and wellbeing whilst supporting loved ones along the way.

Our COVID-19 Approach

In line with recent Government recommendations effective from 15th December 2022, care homes in England can make risk-based decisions as to whether face masks are required to be worn. Following a risk assessment, our care home has made the decision to remove the universal wearing of masks. It is a personal choice whether visitors still wish to wear a mask and people receiving care can ask staff to wear face masks; our staff will continue to work in whichever way makes our residents most comfortable.

We continue to no longer have restrictions as to the number of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer required, though to protect the safety and wellbeing of our residents and teams, we will still be screening visitors via our screening record.

At any time, the decision to not wear face masks can be changed as determined by the Home Manager, company, local or national healthcare agencies. COVID-19 regulations and guidance from the Government, National, and Local Healthcare Agencies may also change. For further information, please click here or contact the Home Manager directly.

Supporting Staff, Residents & Loved Ones

Ever since the pandemic has started to affect daily life, it has been our mission to ensure that everyone in our home is safe. We have implemented a number of safety precautions to ensure that our residents are able to go about their daily lives as usual and with minimal inconvenience. 

Our safety precautions are set by our care services and quality control teams and fall in line with Government advice to bring residents, staff, and loved one’s peace of mind during this difficult time. Our dedicated and caring team continues to prioritise the mental, emotional and physical health needs of every individual, providing guidance and support to all of our staff, residents and loved ones.

Our Team and Residents Outside the Home

Our Safety Precautions Include:

Our dedicated team works extremely hard to ensure that our residents as well as those closest to them are protected from COVID-19 as much as possible. In response to Government Guidelines, we have implemented a number of safety precautions, including: 

Screen Dividers

To keep guests and residents safe while adhering to government regulations, many of our rooms have floor-to-ceiling screens and intercoms. Some outdoor meeting spaces are still available; please contact us for additional information.

Social Distancing

In accordance with Government Guidelines, staff and residents are encouraged to keep a one metre distance where possible.


In accordance with government and local authority guidelines, risk-based assessments are in place to determine if PPE is to be used when providing care for residents or if residents prefer for this to be maintained.

Stay In Touch

If in-person visits are not available or accessible to you, then we have a range of devices and technology that enable video and phone calls to ensure our residents can stay connected with the ones they love.


Sanitation stations have been placed throughout our building, both residents and visitors are encouraged to use antibacterial gel as often as possible.

Secure Premises

Residents and their families can be confident that the Ridgeway Rise Care Home is a safe and secure care facility that adheres to all COVID-19 safety procedures at all times.

Maintaining a Sense of Normalcy

We’ve implemented a number of procedures as a result of COVID-19 to reduce infection rates while making our house as comfortable as possible. Despite the challenges that our hard-working team faces during these extraordinary times, they go above and beyond to provide a range of COVID-19 friendly activities to keep our residents active and entertained, as we want nothing more than to keep their spirits high and maintain a sense of normalcy.

Sweet Treats on Tray
Resident and Staff Doing Flower Arranging

Keeping Residents Connected

Here at Ridgeway Rise Care Home, we understand the importance of human interaction and support from family and friends. Maintaining communication is beneficial for residents’ mental health and so keeping loved ones connected during these unprecedented times remains a priority. Our home is fully equipped with a variety of technologies that allow our residents to communicate with their friends and family whenever they wish. With access to communal tablets and telephone points, residents can make contact with friends and family at any time of the day or night. 

Resident on FaceTime to Loved Ones
Resident and Volunteer

Community & Companionship

We aim to make every day as interesting and as enjoyable as possible. By combining the highest quality of care alongside a variety of enriching activities, we are able to enhance residents’ wellbeing and sense of routine. We encourage our residents to try new things as well as continue with their favourite hobbies, meet new people and make use of all of the amenities our home has to offer. We operate as one big family here at Ridgeway Rise, whether you are a resident, a member of our team or simply just visiting for the day. We understand a great family makes a house a home; we facilitate residents so they are able to retain connections to their loved ones and enjoy the community and companionship of fellow residents and staff.

Get in Touch Today

We welcome any questions you have regarding life at Ridgeway Rise Care Home, any of the services or facilities available or the care we deliver. Our friendly staff are on hand to provide answers; get in touch today by calling 01793 378 872 or emailing Alternatively, you can complete the online Enquiry Form and a member of the team will get back to you as soon as possible. We look forward to speaking with you.