FAQs

We have put together a comprehensive set of frequently asked questions about Ridgeway Rise Care Home. These questions cover a range of topics, from financial options to what exactly life with us is like. 

Searching for answers can be difficult when moving or helping a loved one move home. We have put together all of our most frequently asked questions in one place. Aiming to make the decision process the easiest it can be, if you would like to discuss any of our questions further, we’d love to hear from you and welcome you to get in touch with our friendly team.

Care Questions

If your loved one has recently undergone some physical trauma or ailment that has resulted in a lengthy stay in the hospital, it is likely that they will find it difficult to re-adjust to their new lives at home, and the way in which they were used to living. This can be a stressful and difficult situation, but there may be choices available to alleviate the stress and worry, such as moving in a group living facility with 24-hours assistance; we are here to assist you through every single step of the process.

Our care is adaptable and personalised for each individual. Care plans are reviewed and revised on a regular basis to ensure they continue to meet the needs and expectations of residents; we understand that people’s health and well-being needs evolve over time, and so our care is therefore customised to meet those needs.

The Care Quality Commission (CQC) has registered and evaluated Ridgeway Rise Care Home. The CQC ensures that health and social care services are secure, competent, considerate, and of high quality, and we urge them to constantly look for new ways to improve.

All care packages and plans for each resident and their family are entirely tailored to each individual; by working closely with them to establish common goals when it comes to their care. Our skilled nursing staff provide the highest degree of person-centered treatment for any health condition. The successful MTD approach to care has been used at Ridgeway Rise Care Home for a long time; being able to combine the experience and talents of many specialists allows us to assess, plan and manage care of the highest level.

Care during Covid-19 Questions

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

  • The person admitted is fully vaccinated, wherever possible
  • The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
  • The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission.
  • The person admitted has no known contact with a COVID-positive person

In line with recent Government recommendations effective from April 2022, care homes in England no longer have restrictions as to the numbers of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer mandatory, though to protect the safety and wellbeing of our residents and teams, we would appreciate your support in continuing to do so. Appropriate guidance for using PPE must be followed whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Visitors should wear appropriate PPE and follow all other infection prevention and control measures. Visitors will be advised to keep physical contact to a minimum. Contact like handholding is acceptable if handwashing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are fully vaccinated, without face-to-face contact, and there is brief contact only.

With the latest Government regulations from 2nd February 2022, care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers, and beauticians. A clear lateral flow test must be completed prior to entering the home.

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Facilities Questions

Ridgeway Rise Care Home is located in Blunsdon St Andrew, where residents are able to enjoy sweeping views over Swindon. Situated in the heart of Swindon, Ridgeway Rise Care Home is able to offer residents and their loved ones a welcoming, vibrant town packed with a variety of activities and things to do. From visiting Swindon’s Designer Outlet to attending Wyvern Theatre through to Swindon’s oldest entertainment venue it’s the perfect location to spend quality time with friends and family. Known as the town that was built on steam, the award-winning Steam Museum of GWR the trains and social history displays are perfect for kids and trainspotters alike.

Our all inclusive approach to care means all of the facilities and activities set by our Activity Coordinator are included within the overall fee.

Residents are encouraged to participate in group activities such as exercise, bingo, quizzes, and listening to live music. Our Activities Coordinators also spend one-on-one time with residents, focusing on their individual hobbies, such as looking at photos, arts and crafts or simply reading to them. Our green-fingered gardeners relish the opportunity to spend time in the great outdoors, making the most of our glorious gardens, while our keen bakers always enjoy cooking and baking up some tasty treats for everyone to enjoy.

Our talented in-house chefs and kitchen staff accommodate all dietary restrictions, offering a comprehensive and nutritional breakfast, lunch, and tea buffet. Residents are welcome to have a meal with family and friends if they so desire. If our residents wish, meals can be served in the dining area or in their own rooms. 

Finance Questions

If in this unfortunate position, we recommend you contact us directly to talk through your situation face to face. We are on hand to provide support and suggestions and help create a path moving forward.

Your overall charge may change if your condition changes and your care plan is modified to account for any additional costs. The cost of your stay is unlikely to change if your situation and care plan remains constant.

We understand that this will be a trying period for the resident’s family and friends, and we will always keep the wishes and desires of those left behind at the heart of everything we do. You can be assured that all charges related to the Care Agreement will be terminated immediately. Housing and accommodation costs will be covered for up to ten days after the death, or until the residence has been fully checked and cleaned of possessions. 

Depending on your circumstances you may be eligible for financing from the local city councils, or even from the NHS (Funded Nursing Care or Continuing Health Care). We recommend that you seek financial guidance before exploring your funding sources any further. 

Rooms & Suites Questions

Resident rooms are fitted with furniture and bedding and are not required. If however, you would prefer to bring these items with you, you are most welcome to do so.

We encourage all residents to make their room their own; from hanging pictures to bringing small pieces of furniture with them, we enjoy watching a resident transform their room somewhere they can truly call home.

Resident rooms are fitted with accessible wet-rooms, profiling beds, a television, telephone point and a Nurse Call System as standard. All rooms have been designed to fully accommodate residents and ensure the comfort and ease of all residents.

We place an incredibly high value on you settling into your new home. You will have met with your dedicated staff member within the first 24 hours of moving into Ridgeway Rise Care Home to discuss your care plan and any specific needs you may have. 

Community & Companionship

We aim to make every day as interesting and as enjoyable as possible. By combining the highest quality of care alongside a variety of enriching activities, we are able to enhance residents’ wellbeing and sense of routine. We encourage our residents to try new things as well as continue with their favourite hobbies, meet new people and make use of all of the amenities our home has to offer. We operate as one big family here at Ridgeway Rise, whether you are a resident, a member of our team, or simply just visiting for the day. We understand a great family makes a house a home; we facilitate residents so they are able to retain connections to their loved ones and enjoy the community and companionship of fellow residents and staff.